SHIPPING & RETURNS

SHIPPING

  1. Against Grey items are shipping to all EU countries, USA and Canada. The shipping costs are free on orders to the EU and €50 to the USA and Canada
  2. Your package will be shipped with DHL. I claims the right to utilize a different shipping provider at any point in time.
  3. The products will be ready for dispatch after the business day following your order, unless otherwise stated. Unless agreed upon otherwise, delivery will be made within 1 to 5 business days (Germany and EU) or 2 to 14 business days (rest of world) to the shipment address specified by the customer, depending on the place of delivery chosen. The products will only be dispatched after the full purchase price has been credited to the business account.
  4. Deliveries to countries liable to customs duties usually take 2 to 14 business days. DHL will charge all import sales taxes, customs duties and handling charges separately for each country. Please note that the customer will be responsible for any banking charges as may be incurred in foreign countries. In case of a return, customs duties, import sales taxes and DHL handling charges, will not be refunded.

 

RETURNS

  1. I do not issue cash refunds. Items purchased can be exchanged for a product of equal or lesser value within 14 days of receipt of the good.
  2. It is required that an e-mail is sent to hello@againstgrey.com within 14 days of purchase, including the reason for the return and the product that you would like to exchange it for once the returned item is received in an undamaged state.
  3. If you received a damaged or you had a manufacturing issue in your garment, please contact me within 24 hours after you got your package at info@melisaminca.com.
  4. Returned products can be accepted on the premises that all the item is returned in an unused condition, contained in its original packaging, including the original hangtags attached. In case items have been worn or damaged they will not be accepted.
  5. In case a return is not actioned within the timeframe of 14 days, I am not liable to exchange any amount of a purchase.